What should I do if I experience issues with video quality or playback? (For iOS Users)

Please try the following steps:

1. Restart your device.

2. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.

3. Delete the Jme app from your device, and download it again.

4. Close the Jme app (Swipe up to close the app).

5. Check your iOS version. Make sure your device is updated to the latest version.

6. Check your network connection.

7. Check your internet speed

The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/

8. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.

On devices such as iPhones, if there is not enough storage available, you may not be able to update to the latest version of the operating system (OS).

In such cases, please delete some photos, videos, or other data to free up storage space. After securing enough storage, update to the latest OS version and then try watching Jme again.

 

If you continue to experience issues, please send the following details, along with screenshots or a short video of the error or problem, to customer support.

• Details of the error (what error message appears):
• The model of your Apple device (iPhone 13, iPhone 15 Pro, iPad Air, iPad Pro, etc.)
• iOS version (e.g., iOS 17.6.1)

If you have someone who can assist you, please ask them for support.