What should I do if I experience issues with video quality or playback? (For iOS Users)

Please try the following steps:

1. Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/
2. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
3. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
4. Close the Jme app (Swipe up to close the app).
5. Delete the Jme app from your device, and download it again.
6. Check your iOS version. Make sure your device is updated to the latest version.
7. Restart your device.
8. Check your network connection.

If you continue to experience issues, please send the following details, along with screenshots or a short video of the error or problem, to customer service at:
Customer Service Email Address: csr-jme@nhkcma.com

Details of the error (what error message appears):
The model of your Apple device (iPhone 13, iPhone 15 Pro, iPad Air, iPad Pro, etc.)
iOS version (e.g., iOS 17.6.1)

If you have someone who can assist you, please ask them for support.