• Top FAQs
  • Are there any ongoing promotions right now?
  • About Historical Drama "BROTHERS IN ARMS" and Drama Series "THE GHOST WRITER'S WIFE"
  • Can I watch the news that I missed?
  • On ROKU, Amazon Fire TV or Google TV, how do you replay missed programs including NHK news?
• person Account & Subscription
  • How can I change my password?
  • How do I register to Jme? (Website)
  • How can I resume the service? (through Website)
  • How can I resume the service? (through App)
  • How can I cancel? (Registered on the website)
  • Can I temporarily pause my plan?
  View all articles
• video_library How to watch
  • How to watch Jme? Can I watch on TV?
  • Which devices can I watch Jme on? How do I set up each device?
  • Which types of smart TVs can I watch Jme on?
  • Can I watch Jme on Samsung TV?
  • I registered Jme through the website. How can I watch Jme on iPhone/iPad/Android?
  • I registered Jme through the website. How can I watch Jme on Roku?
  View all articles
• find_in_page Content
  • What is Jme?
  • Are there programs with English subtitles?
  • What programs are available for Look-Back viewing?
  • How can I watch Look-Back programs?
  • Can I watch On Demand only?
  • Can the programs I used to watch on TV JAPAN be watched on Jme as well?
  View all articles
• payments Payment
  • How much is the subscription fee?
  • How do I use my promo code/coupon?
  • How can I change my plan?
  • Why is my credit card payment failing? / Why isn’t my subscription renewing?
  • When will the subscription fee be billed?
  • Are there any additional fee besides the subscription fee?
  View all articles
• segment Troubleshooting
  • I’m repeatedly being asked to sign in. What should I do?
  • A message saying “Are you still watching?” suddenly appears after I’ve been watching Jme for a while, and if I don’t respond, it returns to the menu screen. Why does this happen?
  • What should I do if I experience issues with video quality or playback? (For ROKU users)
  • What should I do if I experience issues with video quality or playback? (For Amazon Fire TV users)
  • What should I do if I experience issues with video quality or playback? (For Google TV Users)
  • What should I do if I experience issues with video quality or playback? (For Apple TV Users)
  View all articles