• person Account & Subscription
  • How can I cancel? (On the website)
  • What if I'm not using the internet, what should I do?
  • How can I resume the service? (through Website)
  • How can I cancel the service? (registered from Apple TV)
  • How can I cancel? (Registered from Amazon Fire TV)
  • How can I cancel? (Registered from Android)
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• video_library How to watch
  • I want to set up Jme for viewing, but I'm not familiar with IT. Can you refer me to someone who can help in my area?
  • How many devices can I register?
  • How do I set up each device?
  • If I am not using the internet, can I still watch Jme programs?
  • How do I watch On Demand on Jme?
  • How do I watch TV services on Jme?
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• find_in_page Content
  • What is Jme?
  • Can the programs I used to watch on TV JAPAN be watched on Jme as well?
  • What is TV Service?
  • What is NHK WORLD PREMIUM? What kind of programs can I watch?
  • How can I check the program content and broadcast schedule of NHK WORLD PREMIUM?
  • Is there a monthly program schedule for WORLD PREMIUM?
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• payments Payment
  • If I prepay the viewing fee and then cancel, can I still watch for the remaining period?
  • Is it okay if the account holder's name does not match the name on the credit/debit card?
  • If my debit card has an insufficient balance at the time of registration, can I still register to watch Jme programs free for first 30 days?
  • How Can I change my credit card information? (through Website)
  • Can credit cards issued outside the United States/Canada be used?
  • When will the subscription fee be billed?
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• segment Troubleshooting
  • I'm having trouble watching Jme, but I'm not very knowledgeable about internet technology (IT). Can you recommend someone in my area who can provide support?
  • I'm watching on ROKU, but when I'm viewing NHK World Premium or NHK World Japan, it sometimes switches to NHK World Japan or an on-demand programs. Why does this happen?
  • I'm watching on ROKU, but sometimes I get signed out while watching a program. Why does this happen?
  • What should I do if I experience issues with video quality or playback? (For Google TV Users)
  • What should I do if I experience issues with video quality or playback? (For Amazon Fire TV users)
  • What should I do if I experience issues with video quality or playback? (For Android users)
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