What should I do if I experience issues with video quality or playback? (For ROKU users)

Please try the following steps:

1. Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/
2. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
3. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
4. Restart your ROKU (if you have a separate ROKU device)
Unplug the ROKU power cord from the outlet, wait at least 10 seconds, then plug it back in. Press any button on the ROKU remote to turn on the ROKU, wait about 1 minute, then try the Jme service again.
5. Check if your ROKU software is up to date
Go to Settings → System → System Update → Check Now to verify.
6. Try deleting and reinstalling Jme
To delete the app: On the ROKU app selection screen, select Jme, press the * button on the remote, and choose "Remove app" to delete.
To reinstall: From the ROKU main screen, select "Search" and type "Jme". When the Jme app appears, select "Add channel" to reinstall.
7. Try restarting the system
Press the ROKU home button, then go to Settings → System → Power → System Restart → Restart.
8. Try resetting the network connection (You'll need to set up the network again)
Press the ROKU home button, then go to Settings → System → Advanced System Settings → Network Connection Reset. After the reset is complete, go to Settings → Network → Set Up Connection to reconnect to the network.
9. Consider a factory reset
(Note: A factory reset will initialize your device. You'll need to set up your network and other ROKU channels again)
Press the ROKU home button, then go to Settings → System → Advanced system settings → Factory reset.

If you still have viewing problems, please send the following details along with a screenshot/short video of the error or problem to customer service.
Customer Service Email: csr-jme@nhkcma.com

Error details (what error message is displayed):
ROKU device model (Roku Express HD, Roku Ultra 4K, etc.):
Software version and Build: e.g., Software version 13.1.4, Build 1510

If someone is available to support you, please have them assist you.