The screen has frozen and is no longer responding. What should I do? Please try restarting your device (ROKU, Amazon Fire TV, Apple TV, iPhone, Android, etc.), or if you are using a smart TV such as Google TV or Samsung TV - Was this article helpful? 0 out of 0 found this helpful Related articles What should I do if I experience issues with video quality or playback? (For website users) What should I do if I experience issues with video quality or playback? (For iOS Users) What should I do if I experience issues with video quality or playback? (For Google TV Users) What should I do if I experience issues with video quality or playback? (For Amazon Fire TV users) What should I do if I experience issues with video quality or playback? (For Android users)