The screen has frozen and is no longer responding. What should I do? Please try restarting your device (ROKU, Amazon Fire TV, Apple TV, iPhone, Android, etc.), or if you are using a smart TV such as Google TV or Samsung TV - Was this article helpful? 0 out of 0 found this helpful Related articles What should I do if I experience issues with video quality or playback? (For website users) What should I do if I experience issues with video quality or playback? (For iOS Users) I'm having trouble watching Jme, but I'm not very knowledgeable about internet technology (IT). Can you recommend someone in my area who can provide support? What should I do if I experience issues with video quality or playback? (For Amazon Fire TV users) What should I do if I experience issues with video quality or playback? (For Google TV Users)