The screen has frozen and is no longer responding. What should I do? Please try restarting your device (ROKU, Amazon Fire TV, Apple TV, iPhone, Android, etc.), or if you are using a smart TV such as Google TV or Samsung TV - Was this article helpful? 0 out of 0 found this helpful Related articles I am trying to reset my password, but no matter how many times I try, the password reset does not arrive. I'm having trouble watching Jme, but I'm not very knowledgeable about internet technology (IT). Can you recommend someone in my area who can provide support?