What should I do if I experience issues with video quality or playback? (For Android users)

Please try the following steps:

1. Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/
2. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
3. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
4. Restart your device: Long press the power button → When the menu appears, tap "Power off" or "Restart"
5. Delete the Jme app and download it again
6. Update to the latest software version
Open the Settings app → System → Update software → The update status will be displayed, follow the on-screen instructions
7. Clear the app's cache
Open the Settings app → Apps → Select the app you want to clear cache for → On the "App info" screen, tap "Storage and cache" → Tap "Clear cache"
8. Check for app updates
Open the Google Play Store → Tap "Manage apps & device" → Check "Updates available" under "Manage" → Tap the app to update → Tap "Update" on the screen that appears
9. Check network connection
Tap [Settings] > [Network & Internet] or [Connections] > [Wi-Fi], and check the Wi-Fi connection indicator at the top of the screen.
If the indicator is not displayed, you may be out of range of the Wi-Fi network.

If you still have viewing problems, please send the following details and a screenshot/short video of the error or problem to customer service.
Customer Service Email: csr-jme@nhkcma.com

Error details (what error message is displayed):
Android product model (Samsung Galaxy S24+, Google Pixel 9, SAMSUNG Galaxy Tab A9, etc.):
Software version: Android 14, etc.

If someone is available to support you, please have them assist you.