What should I do if I experience issues with video quality or playback? (For Android users)
Please try the following steps:
1. Restart your device: Long press the power button → When the menu appears, tap "Power off" or "Restart"
2. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
3. Delete the Jme app and download it again.
4. Update to the latest software version
Open the Settings app → System → Update software → The update status will be displayed, follow the on-screen instructions
5. Clear the app's cache
Open the Settings app → Apps → Select the app you want to clear cache for → On the "App info" screen, tap "Storage and cache" → Tap "Clear cache"
6. Check for app updates
Open the Google Play Store → Tap "Manage apps & device" → Check "Updates available" under "Manage" → Tap the app to update → Tap "Update" on the screen that appears
7. Check network connection
Tap [Settings] > [Network & Internet] or [Connections] > [Wi-Fi], and check the Wi-Fi connection indicator at the top of the screen.
If the indicator is not displayed, you may be out of range of the Wi-Fi network.
8. Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/
9. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
If you still have viewing problems, please send the following details and a screenshot/short video of the error or problem to customer support.
- Error details (what error message is displayed):
- Android product model (Samsung Galaxy S24+, Google Pixel 9, SAMSUNG Galaxy Tab A9, etc.):
- Software version: Android 14, etc.
If someone is available to support you, please have them assist you.