What should I do if I experience issues with video quality or playback? (For Amazon Fire TV users)

Please try the following steps:

1. Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/
2. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
3. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
4. Restart your Amazon Fire TV
Go to Settings → My Fire TV → Restart, or unplug the Amazon Fire TV device from the power outlet
5. Check if the software version is up to date, and if not, update it
Go to Settings → My Fire TV → About → Check for Update
6. Delete the Jme app and download it again
Go to Settings → Applications → Manage Installed Applications → Select Jme TV → Uninstall
7. Clear cache and data
Go to Settings → Applications → Manage Installed Applications → Select Jme TV → Choose Clear Cache or Clear Data
8. Check network connection
Go to Settings → Network → Check connection status
9. Consider a factory reset
(Note: A factory reset will initialize your device. You'll need to set up your network and other channels again)
Go to Settings → My Fire TV → Reset to Factory Default

If you still have viewing problems, please send the following details along with a screenshot/short video of the error or problem to customer service.
Customer Service Email: csr-jme@nhkcma.com

Error details (what error message is displayed):
Amazon Fire TV device model (Amazon Fire TV Stick Lite, Amazon Fire TV Stick 4K Max, etc.):
Software version: e.g., Fire OS 7.6.7.9 (PS7679/4292)

If someone is available to support you, please have them assist you.