What should I do if I experience issues with video quality or playback? (For Google TV Users)
Please try the following steps:
1. Restart your device
Go to Settings → System Restart → Restart
2. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
3. Update the software version to the latest
Go to Settings → System → About → System Update → (If an update is available) Install Update
4. Clear the app's cache
Go to Settings → Apps → View All Apps → Select The App → Storage & Cache → Choose Clear Data and Clear Cache.
(For some devices, it may be Settings → Apps → See All Apps → Select the "Jme TV+E6:J6" app → Clear Cache → OK)
5. Check for app updates
Search for Google Play Store on TV → Go to profile picture or initials in the top right → Manage apps & games → Updates → Update all
6. Close background apps
Go to Settings → Apps → Select Jme TV → Force Stop → OK
7. Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/
8. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
If you still have viewing problems, please send the following details along with a screenshot/short video of the error or problem to customer support.
- Error details (what error message is displayed):
- TV manufacturer (Sony, Vizio, Hisense, etc.):
- Software version: e.g., Android TV 14
If someone is available to support you, please have them assist you.