What should I do if I experience issues with video quality or playback? (For website users)
Please try the following steps:
- Check your internet speed
The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality video uses more bandwidth than lower-quality video. You can check your speed using this link → https://fast.com/ - Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
- Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
- Return to ""Home"" and try watching again.
- Clear your cache and cookies, or try a different web browser (Chrome, Firefox, Edge, Safari, etc.).
- Update your browser's operating system
- Log out and log in again
If you continue to experience issues, please send the following details, along with screenshots or a short video of the error or problem, to customer service at:
Customer Service Email Address: csr-jme@nhkcma.com
Details of the error (what error message appears):
Browser and OS version you are using:
If you have someone who can assist you, please ask them for support.