What should I do if I experience issues with video quality or playback? (For website users)

Please try the following steps:

1.Return to the Home screen once, then try watching again.

2.Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.

3. Log out and log in again

4. Clear your cache and cookies, or try a different web browser (Chrome, Firefox, Edge, Safari, etc.).

5. Update your browser's operating system

6. Check your internet speed

The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality video uses more bandwidth than lower-quality video. You can check your speed using this link → https://fast.com/

7. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.

 

If you continue to experience issues, please send the following details, along with screenshots or a short video of the error or problem, to customer support.

• Details of the error (what error message appears):
• Browser and OS version you are using:

If you have someone who can assist you, please ask them for support.