What should I do if I experience issues with video quality or playback? (For website users)

Please try the following steps:

  1. Check your internet speed
    The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality video uses more bandwidth than lower-quality video. You can check your speed using this link → https://fast.com/
  2. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.
  3. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.
  4. Return to ""Home"" and try watching again.
  5. Clear your cache and cookies, or try a different web browser (Chrome, Firefox, Edge, Safari, etc.).
  6. Update your browser's operating system
  7. Log out and log in again

If you continue to experience issues, please send the following details, along with screenshots or a short video of the error or problem, to customer service at:
Customer Service Email Address: csr-jme@nhkcma.com

Details of the error (what error message appears):
Browser and OS version you are using:

If you have someone who can assist you, please ask them for support.

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