What should I do if I experience issues with video quality or playback? (For Apple TV Users)

Please try the following steps:

1. Restart your Apple TV device.

2. Restart your modem and WiFi router. Turn off the power, wait for 30 seconds, then turn it back on.

3. Delete the Jme app from your device, and download it again.

4. Please make sure that your Jme app is up to date.

Go to Settings → Apps → Automatic Updates, and make sure it is turned On.

5. Check your tvOS version. Make sure your device is updated to the latest version.

6. Check your network connection.

7. Check your internet speed

The recommended internet speed to watch Jme content in HD is 5.0Mbps. High-quality videos use more bandwidth than lower-quality ones. You can check your speed using this link → https://fast.com/

8. Check if VPN settings are turned on. If you are using a VPN, please turn it off before watching.

 

If you continue to experience issues, please send the following details, along with screenshots or a short video of the error or problem, to customer support.

• Details of the error (what error message appears):
• The model of your Apple TV device (Apple TV 4K (3rd generation), Apple TV HD etc.)
• tvOS version (e.g., tvOS 18.1)

If you have someone who can assist you, please ask them for support.