I’m repeatedly being asked to sign in. What should I do?

Please try the following steps:
1. Visit the Jme website: https://jme.tv
2. If you are already signed in, please sign out once from the Account page (click the person-shaped icon in the top-right corner of the homepage).
3. After signing out, please sign in again.
4. Please also sign out and sign back in on the device(s) you use to watch Jme (such as your mobile device, streaming device, or smart TV).

If the issue continues:
1. Restart the device you are using or your smart TV.
2. Delete the Jme app from your device, then reinstall it.
3. Update your device’s software to the latest version.

If the issue still persists, please please provide us with the following info (if available) through this form:
1. Device model (e.g., Roku Express HD, Amazon Fire TV Stick Lite, Apple TV 4K (3rd generation), Google Pixel 9, etc.)
2. Device software version (e.g., Roku: Software Version 13.1.4, Apple TV: tvOS 18.4, etc.)
3. How often the sign-out occurs (e.g., once a week)
4. When the issue occurs—for example, whether you are signed out while watching a program, or whether you find yourself signed out when launching the Jme app
5. (If the sign-out occurs while watching a program) Which channel and program you were watching at the time (e.g., watching Massan on NHK World Premium, or Aibō on On Demand; any details you recall are helpful)