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Account & Subscription
How do I register to Jme? (Website)
How do I register to Jme? (iPhone/iPad/Android)
How do I register to Jme? (Roku)
How do I register to Jme? (Amazon Fire TV)
How do I register to Jme? (Apple TV)
I entered my name and email address on the registration screen, but it says, "This email address is already in use." Why can’t I register even though I haven’t started using the service yet?
How can I change my password?
I can't sign in. What should I do? (Website)
I am trying to reset my password, but I am not receiving the reset link no matter how many times I try.
I am unable to reset my password from My Account.
How can I change my name on my account?
How can I change my email address?
I accidentally registered with the wrong email address. What should I do?
How Can I change my credit card information?(For Website Users)
Can I create as many accounts as I want?
Can I subscribe as a business or organization, rather than an individual?
Can I cancel my subscription? Is there a cancellation fee?
How can I cancel? (Registered on the website)
How can I cancel? (Registered from iPhone/iPad)
How can I cancel? (Registered from Android)
How can I cancel the service? (registered from ROKU)
How can I cancel? (Registered from Amazon Fire TV)
How can I cancel the service? (registered from Apple TV)
How can I resume the service? (through Website)
When is my next billing date?
Why is my credit card payment failing? / Why isn’t my subscription renewing?
Can I temporarily pause my plan?
Account details
Who is Cleeng?
How do I use my promo code/coupon?